Vendors

Everything! See open work orders, update work order status, add notes & photos, add invoices, schedule with residents, text residents, upload documents and more! Click here for a full Vendor Portal Overview.

We ask that the majority of communication be directly via work orders or text. AppFolio, our property management software allows you to upload questions/comments via notes, pictures, estimates and invoices. This automatically notifies the appropriate team member to process. We can of course chat with you via phone as well, keep in mind as property managers, we’re handling large amounts of volume by nature. The more efficient communication is, the better chance of us both succeeding.

Our goal is to pay all bills net 30 or sooner wherever possible, we process payments as funds are available throughout the month to do so. For occupied properties, the majority of payments are made from available rent funds. We request additional funds from our clients as needed when rent won’t cover payment. More and more of our clients are allowing a reserve of funds to be kept on hand so that we don’t need to wait for next month’s rent to clear before making payment for smaller ticket items. For vacant properties/tenant prep, we’re generally asking clients for funds up front so that we can process payment promptly upon completion.

For estimates and larger jobs, we encourage you to request a deposit by simply submitting an invoice right to the work order for us to process. We cannot pay you without an invoice.

Payment is processed through AppFolio. The following options are provided:

• Direct Deposit (recommended): A direct deposit will be sent to the bank account you provide. Anytime new bank information is provided, for the first 30 days, it will take up to 5 business days for payments to clear from approval. After that period, payments will generally clear in 1-2 business days from approval.
• Bill Pay: A paper check will be mailed to the address on file. It generally takes 7-10 days once processed to receive paper checks in the mail.
• Instant Pay(*processing fee charged) A standard eCheck payment to your debit card that eliminates bank processing time. Keep in mind, pay will only be instant from the time of approval. For all above options, the first email we have for you will receive a receipt at the time of payment. You can always update your payment preferences on the Vendor Portal.

The maintenance limit is stated on each work order. Our standard is $500 however that is not necessarily the amount across the board. Make sure to pay attention to all instructions on each individual work order carefully.

Most resident requested work orders will include the resident’s availability. From there you can simply choose a time that works for you and schedule directly on the work order which will notify the resident and also send them reminders. We recommend shooting them a text through the work order or email as well just to confirm. If no times are provided or none work for you, as needed communicate directly with the resident to schedule.

As long as you communicated with them in advance, we strongly encourage you charge a canceled trip fee which we will pass along to then. Make sure you leave us a note on the work order so we can further address with the resident as needed.

Let us know by dropping a note on the work order. We will then communicate as needed with the resident and get you access.

Each work order will have specific access instructions. Make sure to schedule on the work order so that we can block showings and other parties from overlapping with you as best as possible.

We require vendors provide proof of General Liability and Workers Comp coverage listing Falcon Property Company. We do not accept a Rejection of Coverage in lieu of Workers Comp coverage.

No, all vendors must have Workers Comp coverage.